Returns & Exchanges
Esmé New York offers a 30-day return window for all unworn garments in their original condition with tags attached. We strive to ensure every piece fits your lifestyle perfectly, offering seamless returns and exchanges for our global clientele.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original Esmé packaging and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.
Receive Your Refund
Once our atelier inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing