Frequently Asked Questions
Everything you need to know about your Esmé New York experience.
What is the standard shipping timeframe for domestic orders?
All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive at your doorstep in New York and surrounding areas, while West Coast deliveries may take up to 7 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy on all unworn items with original tags attached. To start a return, visit our online portal, enter your order number, and print your prepaid shipping label. Please note that a $7 restocking fee is deducted from the refund.
Where are Esmé New York garments manufactured?
We take pride in our ethical manufacturing processes. 80% of our collection is produced right here in New York City's Garment District to support local craftsmanship, while our specialized knitwear is sourced from sustainable partners in Italy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for eligible orders.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or reaching out to our stylists via Live Chat for personalized advice.
Do you offer international shipping?
Yes, Esmé New York ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location. Delivery typically takes 7-14 business days via DHL Express.